Most Frequently Asked Questions

• What payment methods does eMusic accept?
• What subscription programs does eMusic offer?
• How does the eMusic subscription work?
• What is the difference between eMusic and other digital music services?
• What is eMusic’s selection like?
• How do I download music and audiobooks to my computer
• How do I add eMusic downloads to my MP3 player or mobile phone?
• How can I contact Customer Service?

Q: What payment methods does eMusic accept?

A: We accept all major credit cards including Visa, MasterCard, American Express, Discover, Diners Club, JCB and Carte Blanche. We also accept debit cards issued by Visa or MasterCard. Individual card availability depends on where you live. In the United States we also accept PayPal. Unfortunately we are unable to accept checks, money orders or purchase orders.

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Q: What subscription programs does eMusic offer?

A: eMusic offers numerous subscription plans

Our most popular Music plans are:

eMusic Basic

• 30 Song Downloads per month
• $11.99 per month

eMusic Plus

• 50 Song Downloads per month
• $14.99 per month

eMusic Premium

• 75 Song Downloads per month
• $19.99 per month

eMusic also offers the following audiobooks subscriptions.

eMusic Audiobooks Basic

• 1 audiobook credit per month
• $9.99 per month

eMusic Audiobooks Plus

• 2 audiobook credits per month
• $19.99 per month

eMusic also offers annual subscription plans for both music and audiobooks. For a complete list of available plans, login to your account and visit your account page

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Q: How does the eMusic subscription work?

A: eMusic offers a variety of plans, allowing you to choose the amount of downloads and account terms that suit you best. Visit the Your Account page to review your plan details and view all available plans.

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Q: What is the difference between eMusic and other digital music services?

A: eMusic stands alone as the only digital music service 100% that is focused on serving the needs of independent music fans and independent labels. eMusic is among the top digital music services, offering a diverse catalog of over 4.5 million tracks from established and emerging artists in every genre.

eMusic is UNIQUE among the digital music services:

VALUE: The subscription model provides value to labels and subscribers.

• Because eMusic is a subscription-based service it is able to offer downloads at costs substantially lower than other major digital music services.

FLEXIBILITY: eMusic's MP3 downloads give you flexibility.

• eMusic delivers ALL of its music and audiobooks files in the universally compatible MP3 format—the most popular and versatile digital file format.
• eMusic allows you to burn as many CDs as you like and copy downloads to an unlimited number of computers and portable MP3 players, including the iPod and Zune.

DISCOVERY: eMusic is geared to avid music fans.

• eMusic is focused on one thing—helping you discover new music. Most other digital music services only promote today's top major label hits and neglect the thousands of great independent albums that are released each year.
• eMusic features columns and reviews written by award-winning columnists, personalized recommendations and easy to use community features that promote music discovery.

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Q: What is eMusic’s selection like?

A: eMusic offers more than 4.5 million tracks from the world's leading independent labels. Unlike the other digital music services, we are 100% focused on independent music. Best of all, new artists, albums and labels are added every week.

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Q: How do I download music and audiobooks to my computer?

A: We've made downloading organizing easier than ever with the new Download Manager 4.0. If you tried download manager before but decided to go without it, you really need to take a look at this latest version, which supports automatic synchronization with major applications including iTunes, Windows Media Player and Winamp.

First, make sure you have the latest eMusic Download Manager installed.

On Windows: Check your Start Menu -> Program Files -> eMusic Download Manager folder and select "eMusic Download Manager" to start the application. In the Application's Help Menu select, "Check for Updates."

On Mac: Check your Application Folder for eMusic Download Manager double click it to start the application. In the Application's Help Menu select, "Check for Updates".

If you don't have it at all, go Download the eMusic Download Manager.

In order to sync to your music manager application select the "Tools" menu and "Options." On the "Syncing" tab select the application you want to automatically add your music downloads to.

Please note: You must use the download manager to download Audiobooks.

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Q: How do I add eMusic downloads to my MP3 player or mobile phone?

A: eMusic's MP3 files for music and audiobooks work just like other standard media files, including those you rip from your own CDs! Every MP3 player and MP3 capable mobile phone works differently, so consult your device's instructions for detailed steps on syncing MP3 files to it. By using the eMusic Download Manager, whether you copy the files to your player from your desktop, or you use an application, you'll find it should work like a snap.

Here are more detailed instructions for the two most popular brands of devices:

iPod & iPhone:

• Download and install the eMusic Download Manager and make sure synchronization to iTunes is enabled. When you do this, music and audiobooks you download from eMusic will automatically appear in iTunes and be available for your iPod or iPhone. Then just connect your iPod or iPhone and sync as normal. Depending on how you have configured your iPod or iPhone, you may need to add the new files to one of the playlists on the sync list or manually drag them to the device.

Sansa by Sandisk:

• There are numerous different models of players by Sansa. We suggest you go to their support website for the most up-to-date and accurate instructions.

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Q: How can I contact Customer Service?

A: You can e-mail the eMusic Customer Service team from our Contact Us page.

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PayPal is a trademark of PayPal , Inc. iPod and iTunes are trademarks of Apple Inc. Windows Media Player is a trademark of Microsoft Corp. Winamp is a trademark of Nullsoft, Inc.